Business Continuity

Business Continuity Plan Activation Due to COVID-19

At First Bank, the well-being of our customers, employees, and communities is our top priority. We are aware of the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19). We are committed to being responsive to the needs of our customers and employees as the situation evolves.

Due to the Coronavirus outbreak, First Bank has activated our Business Continuity Plan with the intent to protect our employees and ensure seamless operations for our valued customers at all locations throughout this situation.

While all First Bank offices are in full operation, we have implemented several precautionary procedures that reflect the Bank’s focus on:

  • The health and safety of our customers, partners and employees
  • The continuity of our services
  • Compliance with governmental regulations and public health guidance currently in place to address the situation
  • Incorporation of recommendations from local public health authorities
  • These precautions include actions to minimize the risk of operational impact such as:
    • Continually monitor pandemic severity and risk level for First Bank employees and operations
    • Validate First Bank infrastructure is in place to support alternate business continuity and recovery locations if needed
    • Prepare First Bank Management Team and each department to execute business continuity strategies as needed
    • Activate environmental cleaning, respiratory etiquette, hand hygiene, and sick employee protocols in each of our offices

We strongly encourage you to use our digital banking services and other resources for self-service banking and 24/7 account access. You can access your accounts online via Online Banking and our Mobile App. From there, you have the ability to check balances, make payments, transfer funds between accounts, transfer for loan payments, view transactions, pay bills and more. Additionally, with the Mobile App you can deposit checks remotely and pay bills from your phone or tablet.  Business customers can request access to Cash Management features to simplify your business transactions. If you haven’t enrolled for online access, it takes just a few minutes.

For additional Center for Disease Control and Prevention resources regarding virus COVID-19, please visit the CDC’s website: https://www.cdc.gov

We appreciate your understanding and cooperation throughout this evolving situation. If you have any questions regarding our response, please call us at one of the numbers listed below or email us at customerservice@fbonline.biz.


Wadley Office 256-395-2255
Roanoke Office 334-863-8152
Rockford Office 256-377-1000
Hollis Crossroads Office 256-253-0086
Goodwater Office 256-839-1505